| school year | 95 |
| Journal level | O, |
| Title (title) | 服務失誤補救對滿意度及忠誠度影響效果之研究－以劍湖山王子大飯店為例 |
| Journal Name | 餐旅學報 |
| Published year | 2006 |
| Publication month | 5 |
| Publication style | |
| Number of volumes | |
| Number of periods | 第八期 |
| Author Chinese name | 沈進成 |
| Author English name | |
| Author type | First Author |
國立高雄餐旅大學觀光研究所
Graduate Institute of Tourism Management NKUHT
Address：812301 No.1, Songhe Rd., Xiaogang Dist., Kaohsiung City, Taiwan (R.O.C.)
Tel：+886 8060505 Ext.21101 Fax：+886 8061041
E-Mail：travelmgt@mail.nkuht.edu.tw
Graduate Institute of Tourism Management NKUHT
Address：812301 No.1, Songhe Rd., Xiaogang Dist., Kaohsiung City, Taiwan (R.O.C.)
Tel：+886 8060505 Ext.21101 Fax：+886 8061041
E-Mail：travelmgt@mail.nkuht.edu.tw